At Peruvian Alpaca, we have designed our shopping experience to provide a clear, secure, and reliable service for our customers in the United States.

Our online store is currently focused primarily on the sale and delivery of garments within the U.S. market. All purchases made through our website are managed 100% online, from product selection to order confirmation, payment, and shipment tracking.

1. MAIN MARKET:

Peruvian Alpaca sells its products exclusively to the United States market through its official online store.

Our products are designed for customers who value high-quality alpaca garments, made with natural fibers and inspired by Peru’s rich textile tradition.

Orders placed from countries outside the United States are not automatically processed through the online store.

2. 100% ONLINE SALES:

Peruvian Alpaca operates under a 100% online sales model.

We do not offer in-store pickup, physical showroom visits, or in-person delivery points. All purchases made through our website will be managed virtually and shipped to the address provided by the customer at the time of purchase.

It is the customer’s responsibility to enter accurate personal information, contact details, and shipping address. Incomplete, incorrect, or inaccurate information may cause delays, rescheduling, or the inability to complete the delivery.

3. PURCHASE CONFIRMATION:

Once the purchase has been completed, the customer will receive an email confirmation with the transaction details.

This confirmation will include the following information:

• Order number.
• Product or products purchased.
• Quantity purchased.
• Price paid.
• Registered shipping address.
• Main transaction details.

The customer should carefully review this information. If any error is detected in the customer’s information or shipping address, the customer must contact Peruvian Alpaca as soon as possible to request the corresponding correction, provided that the order has not yet been shipped.

4. FREE DELIVERY IN THE UNITED STATES:

All products and garments sold within the United States include free delivery.

The estimated regular delivery time is 3 to 5 business days.

This period begins once the order has been confirmed, the payment has been validated, and the order has been properly processed by our team.

Delivery times may vary due to factors beyond the control of Peruvian Alpaca, such as weather conditions, high demand, logistical restrictions, holidays, shipping carrier issues, or errors in the address provided by the customer.

5. EXPRESS SHIPPING IN THE UNITED STATES:

For customers located in the United States who need to receive their garment sooner, Peruvian Alpaca offers an express shipping option within up to 48 hours on business days.

This service has an additional cost of US$ 40.00.

Express shipping is valid only for deliveries within the United States and is subject to coverage, logistical availability, order confirmation time, and payment validation.

The express delivery period begins once the order has been confirmed, the payment has been validated, and the order has been properly processed by our team.

To access this option, the customer must select or request express shipping before the final confirmation of the purchase.

6. ORDER TRACKING:

Once the order has been confirmed, Peruvian Alpaca will send the customer the corresponding information to track the purchase.

The customer will receive a tracking link, which can be used to check the shipment status and delivery progress of the product or products purchased.

The tracking information will be sent to the email address registered by the customer during the purchase process.

7. FAILED DELIVERIES OR RESCHEDULING:

Delivery may not be completed in the following cases:

• Incomplete, incorrect, or incorrectly registered address.
• Absence of a person authorized to receive the order.
• Access restrictions to the home, building, condominium, or office.
• Logistical issues with the shipping carrier.
• Inability to contact the customer to validate necessary information.
• Changes requested by the customer after the order has been shipped.

If any issue occurs, Peruvian Alpaca or the shipping carrier may contact the customer to coordinate the rescheduling of the delivery.

Additional costs generated by errors in the information provided by the customer, address changes, special rescheduling, or new delivery attempts may be assumed by the customer, when applicable.

8. SHIPPING OUTSIDE THE UNITED STATES:

Currently, Peruvian Alpaca does not offer international shipping to countries outside the United States.

At this time, we do not ship to Canada, Europe, Asia, Oceania, Latin America, or any other international destinations.

Orders from Peru are not automatically processed through the online store. Exceptionally, they may be evaluated through direct communication with our customer service team in Peru, subject to availability, prior coordination, and delivery conditions.

Any future changes to our shipping coverage will be communicated through our official website.

9. CUSTOMER SERVICE:

For inquiries related to purchases, shipping, order tracking, express shipping, post-purchase assistance, or orders within the United States, please contact our U.S. customer service team:

• Email: sales@peruvianalpaca.com
• WhatsApp: +1 (239) 601-5574

For exceptional inquiries or special orders from Peru, please contact our customer service team in Peru:

• Email: customerservice@peruvianalpaca.com
• WhatsApp: +51 955 333 493

Our team will be available to provide guidance regarding your order status, shipping method, tracking information, special deliveries, exceptional orders, and any questions related to your purchase.