To ensure the successful and timely delivery of orders placed through the PERUVIAN ALPACA online store, customers must provide accurate information when completing their Purchase Order.

Any incorrect or incomplete information that results in improper processing of the order shall be the sole responsibility of the customer. This may even lead to the cancellation of the order if deemed necessary by the Company.

At PERUVIAN ALPACA, we offer:

• Domestic Shipping (Peru)
• International Shipping

Domestic Shipping (Peru)

The PERUVIAN ALPACA online store offers two delivery methods:

• Courier Delivery
• Store Pickup

Shipping Costs:

• Store Pickup: Free.
• Home Delivery in Lima: S/25.00 PEN. Free shipping on purchases over US$1,000.
• Express Delivery Lima: S/35.00 PEN.
• Province Delivery: S/35.00 PEN. Free shipping on purchases over US$1,000.

Estimated Delivery Times:

Lima:

• Home Delivery | Max. 1 business day
• STORE PICKUP | Max. 1 business day
• EXPRESS LIMA | Monday to Friday, place your order before 1 PM and receive it within a maximum of 6 hours.

Available districts for the Express service: Barranco, Jesús María, Lince, Magdalena, Miraflores, Pueblo Libre, San Borja, San Isidro, San Miguel, Santiago de Surco, and Surquillo.

Provinces:

• Province Home Delivery | Up to 5 business days

Deliveries are available to the capitals of the main provinces in the following national destinations:
Abancay, Arequipa, Ayacucho, Cajamarca, Callao, Chiclayo, Cusco, Huancavelica, Huancayo, Huánuco, Huaraz, Ica, Iquitos, Moquegua, Piura, Puno, Tacna, Trujillo, and Tumbes.

Additional shipping costs and delivery times may apply for remote cities and districts. Please contact our customer service line at +51 98498181 or email customerservice@peruvianalpaca.com beforehand (business hours: Monday to Saturday, from 7:00 AM to 1:00 PM and from 2:00 PM to 4:00 PM Peru time).

The delivery period for an order is calculated from the moment the payment confirmation for the Purchase Order has been validated. The duration of the delivery time will depend on:

• Delivery address.
• Delivery method.

The Company continuously monitors dispatched orders to ensure they arrive at their destination within the agreed timeframe. However, delivery may not be completed due to any of the following situations:

• The delivery address could not be located because it was entered incorrectly or incompletely on the Platform.
• No one was available at the delivery address at the time of delivery.

Once informed of the issue, the Company will contact the Customer via email and/or telephone to reschedule the delivery date. Any additional costs resulting from this rescheduling shall be borne by the customer.

International Shipping

International shipping is available to the following countries:
Germany, Australia, Belgium, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Denmark, Ecuador, Spain, United States, Finland, France, Guatemala, Ireland, Italy, Japan, Luxembourg, Mexico, New Zealand, Netherlands, Panama, Paraguay, Portugal, United Kingdom, Sweden, Switzerland, and Uruguay.

Courier Delivery

Estimated delivery time is approximately 15 to 20 business days. Customers will be able to track their order once the Company notifies them that it has been shipped.

The Company continuously monitors dispatched orders to ensure they arrive at their destination within the agreed timeframe. However, delivery may not be completed due to any of the following situations:

• The delivery address could not be located because it was entered incorrectly or incompletely on the Platform.
• No one was available at the delivery address at the time of delivery.

Once informed of the issue, the Company will contact the Customer via email and/or telephone to reschedule the delivery date. Any additional costs resulting from this rescheduling shall be borne by the customer.